Services
Pick a pod. Scale it as you grow.
Every Connectsys engagement starts the same way: a 20-minute call, a baseline week, and a named team lead. Then we run the pod that fits your stage — whether that’s two telecallers or thirty support agents on rotational shifts.
Service · 01
Outbound telesales & cold calling
Pipeline that pays for itself
Dedicated SDR-style teams that book qualified meetings, recover dormant leads, and close mid-ticket deals for SMB clients across SaaS, ed-tech, fintech, and D2C.
Outcomes you can expect
- Average 18 booked demos per agent per month
- 31% lift in connect rates vs in-house benchmarks
- First call within 4 hours of lead arrival
What’s included
- Multi-language calling pods (English, Hindi, Tamil, Bengali, Kannada)
- AI dialer with local presence and DNC compliance
- Real-time CRM sync to HubSpot, Salesforce, Zoho, Pipedrive
- Weekly QA scorecards and call coaching
Service · 02
Customer support (voice, chat, email)
Human support, 24×7
L1–L2 support agents who become an extension of your brand — handling tickets, refunds, escalations, and retention conversations across voice, chat, and email.
Outcomes you can expect
- First response under 90 seconds on chat
- 92% CSAT across served accounts
- Average AHT reduced by 26% in first 90 days
What’s included
- Omnichannel queues across Zendesk, Freshdesk, Intercom, Gorgias
- Tiered SLAs with named team leads per account
- AI-assisted reply drafting reviewed by humans
- Daily standup with your product team
Service · 03
Inbound sales & lead qualification
Never miss a hot lead
Convert marketing-qualified leads into booked meetings or paid trials. We pick up the call, ask the right discovery questions, and hand off only the deals worth your founder's calendar.
Outcomes you can expect
- Speed-to-lead under 5 minutes, 24×7
- 42% MQL → SQL conversion on average
- Recorded calls, summarised by AI for your team
What’s included
- Form-fill, demo request, and chat-to-call routing
- BANT / MEDDIC qualification frameworks
- Calendly / Chili Piper handoffs
- Live transcript in your CRM within 30 seconds of hangup
Service · 04
AI-augmented back office
Where AI ends and humans begin
We use AI for the work it does best — CRM hygiene, after-call summaries, ticket tagging, sentiment analysis — and pair every output with a human reviewer. Your data stays clean, your customers still talk to a person.
Outcomes you can expect
- 98% CRM field completeness across managed accounts
- Ticket auto-tagging accuracy of 96% after review
- 12 hours per agent per week saved on admin
What’s included
- AI call summarisation with human review gate
- Custom workflows in n8n / Make / Zapier
- Quarterly data audits and dedupe runs
- Compliant with DPDP Act, SOC 2 Type II in progress
Engagement
How a Connectsys engagement actually starts.
Most clients are live within 14 days. Larger pods take 21–30 days because we won’t cut corners on hiring.
01
Discovery call
20 minutes. We learn your funnel or support load.
02
Baseline week
Shadow your current process, set targets together.
03
Pod assembled
Named lead, agents trained on your product.
04
Go-live + weekly QA
Reports every Friday. Adjust every fortnight.