About Connectsys

We started Connectsys because the founders we admired were still answering support emails at 11pm.

Connectsys is a Bengaluru-headquartered customer support and telesales firm built specifically for India’s SMB and founder economy. We hire close to talent, train our agents like our own team, and use AI for the boring parts so humans can do the human parts.

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Founded: 2019
Headquarters: Bengaluru, Karnataka, India
Delivery centres: 4
Active agents: 960+
Clients served: 140+
Languages supported: 9

What we believe

Four ideas we won’t compromise on.

Humans first, always

Every conversation is led by a trained agent. AI assists; it doesn’t replace.

Measure what matters

We share dashboards weekly. If a number is bad, we say so before you have to ask.

Hire close to home

We hire from the cities we operate in. Local accents, local empathy, lower attrition.

Train, then trust

Two weeks of product and tone training before any new agent gets on a live call.

Leadership

The people you’ll actually talk to.

No middle-management layers. Your account is one Slack message away from someone on this list.

Vivek Suresh

Founder & CEO

Built and sold an outbound calling startup before starting Connectsys in 2019. Lives in Bengaluru.

Anjali Banerjee

COO

20 years in BPO operations. Runs the floor across all four centres. Based in Kolkata.

Karthik Subramanian

VP, Client Success

Lifelong account manager. Carries an NPS scorecard for every client every Friday.

Riya Bhatt

Head of AI & Automation

Built our AI back-office stack. Strong opinions on where AI should and shouldn’t go.

Our story

From eight telecallers to 960 across four cities.

2019
Founded in Bengaluru with 8 telecallers and one SaaS client.
2021
Crossed 100 agents. Opened Kolkata centre to serve eastern India and night-shift accounts.
2023
Indore campus opened. Began building the AI back-office stack in-house.
2024
Chennai centre opened. Crossed 100 active SMB clients. ISO 27001 certified.
2026
960+ agents across 4 cities. Serving 140+ SMBs globally.

Where we operate