← All industries
Industry playbook
E-commerce & D2C
Order queries, COD confirmation, return-reason discovery — handled with the patience and tone Indian shoppers expect.
Where e-commerce & d2c teams typically hurt
- WhatsApp and Instagram DMs piling up overnight
- RTO rates eating into margin
- Repeat customers feeling like first-timers every order
The Connectsys pod we’d build for you
From e-commerce & d2c clients
“We had three founders taking turns on the support phone. Within six weeks Connectsys was running our weekend shifts and our CSAT actually went up. The team feels like ours.”
Aarav Mehta
Co-founder & CEO · Pickly Grocers · Bengaluru
“Their telecallers genuinely understand our product. They book qualified demos — not noise. Our AE calendar is full and our pipeline is the healthiest it's ever been.”
Sneha Iyer
Head of Growth · Loom Analytics · Chennai
“We were sceptical about outsourcing collections — too easy to damage the customer. The Connectsys team is firm without being aggressive, and the recordings prove it.”
Rohit Banerjee
VP, Operations · MetroLend NBFC · Kolkata
Other industries we serve
SaaS & technology
From trial activation calls to renewal saves, we help product-led teams add a human layer where it matters most.
View →Fintech & BFSI
Compliant collections, KYC follow-ups, and product activation calls — with the audit trail and supervision your risk team needs.
View →Healthcare & ed-tech
Sensitive conversations — appointment reminders, course counselling, parent calls — delivered by agents trained on tone, consent, and escalation.
View →