Telesales · Customer support · AI back office
Human-led customer conversations, powered by AI.
Connectsys runs outsourced telesales and customer support teams for growing SMBs across India and beyond. Our agents are trained, measured, and supervised. The AI handles the busywork — CRM updates, call summaries, ticket tagging — so people can focus on the conversation that matters.
- Agents on the floor
- 960+
- SMB clients served
- 140+
- Avg. CSAT
- 92%
“Hi Mrs. Iyer, this is Vidya from Looma. I noticed your order didn’t go through yesterday — would now be a good time to walk through what happened and find a fix?”
Sentiment
Positive
Intent
Resolve order
CRM updated
✓ HubSpot
Next step
Reship + apology
Trusted by 140+ Indian SMBs and global founders
What we do
One team. Four ways we help you grow.
Pick the pod you need — telesales, customer support, inbound qualification, or AI-augmented back office. Mix and match as you scale.
Outbound telesales & cold calling
Pipeline that pays for itselfDedicated SDR-style teams that book qualified meetings, recover dormant leads, and close mid-ticket deals for SMB clients across SaaS, ed-tech, fintech, and D2C.
- Average 18 booked demos per agent per month
- 31% lift in connect rates vs in-house benchmarks
Customer support (voice, chat, email)
Human support, 24×7L1–L2 support agents who become an extension of your brand — handling tickets, refunds, escalations, and retention conversations across voice, chat, and email.
- First response under 90 seconds on chat
- 92% CSAT across served accounts
Inbound sales & lead qualification
Never miss a hot leadConvert marketing-qualified leads into booked meetings or paid trials. We pick up the call, ask the right discovery questions, and hand off only the deals worth your founder's calendar.
- Speed-to-lead under 5 minutes, 24×7
- 42% MQL → SQL conversion on average
AI-augmented back office
Where AI ends and humans beginWe use AI for the work it does best — CRM hygiene, after-call summaries, ticket tagging, sentiment analysis — and pair every output with a human reviewer. Your data stays clean, your customers still talk to a person.
- 98% CRM field completeness across managed accounts
- Ticket auto-tagging accuracy of 96% after review
Human + AI
We believe in the human touch — and use AI where it actually helps.
Every Connectsys conversation is led by a trained agent. AI summarises, classifies, and updates the systems your team relies on, with a human-in-the-loop gate before anything leaves the building.
Many BPOs are racing to replace people with bots. We think that breaks the most important thing in support and sales — trust. So our stack is the opposite: agents on the call, AI on the keyboard.
Humans
What only people do well
- Read tone, hesitation, and intent in real time
- Handle escalations, refunds, and edge cases
- Build rapport over a multi-month relationship
- Coach each other — daily standups, weekly QA
AI
What we let machines handle
- Summarise calls and draft CRM updates
- Tag and route tickets to the right queue
- Detect sentiment and flag risky conversations
- Generate weekly dashboards for your team
The numbers
What clients see in their first 90 days.
Measured across our top 20 accounts. Your mileage will depend on your funnel — we’ll set baselines in week one.
<90s
Average first response on chat
31%
Lift in connect rates vs in-house
92%
CSAT across served accounts
12 hrs
Saved per agent per week with AI
Industries we know
Built for Indian SMBs first.
We talk to your customers the way you would. Multi-language, culturally fluent, and trained on your industry.
SaaS & technology
From trial activation calls to renewal saves, we help product-led teams add a human layer where it matters most.
Learn more →E-commerce & D2C
Order queries, COD confirmation, return-reason discovery — handled with the patience and tone Indian shoppers expect.
Learn more →Fintech & BFSI
Compliant collections, KYC follow-ups, and product activation calls — with the audit trail and supervision your risk team needs.
Learn more →Healthcare & ed-tech
Sensitive conversations — appointment reminders, course counselling, parent calls — delivered by agents trained on tone, consent, and escalation.
Learn more →Clients on the record
Local SMBs and founders, in their own words.
Read what teams in Bengaluru, Chennai, Kolkata, and Indore say after working with us. No paid reviews, no shell companies.
“We had three founders taking turns on the support phone. Within six weeks Connectsys was running our weekend shifts and our CSAT actually went up. The team feels like ours.”
Aarav Mehta
Co-founder & CEO · Pickly Grocers · Bengaluru
“Their telecallers genuinely understand our product. They book qualified demos — not noise. Our AE calendar is full and our pipeline is the healthiest it's ever been.”
Sneha Iyer
Head of Growth · Loom Analytics · Chennai
“We were sceptical about outsourcing collections — too easy to damage the customer. The Connectsys team is firm without being aggressive, and the recordings prove it.”
Rohit Banerjee
VP, Operations · MetroLend NBFC · Kolkata
Where we are
Four delivery centres across India. One quality bar.
Headquartered in Bengaluru with regional hubs in Kolkata, Indore, and Chennai — so we can hire close to talent, deliver in your customers’ languages, and stay resilient when one city has a power cut.
Ready to talk?
Book a 20-minute call with a Connectsys pod lead.
We’ll talk through your funnel or support load, set realistic baselines, and tell you honestly if we’re the right fit.